FAQ

Cash on Delivery. Pay the rider when your parcel arrives.

Delivery is a flat Rs 200 on every order, anywhere in Pakistan. There are no taxes or hidden charges – the total you see at checkout is what you pay the rider.

We dispatch orders within 1-2 working days. After dispatch, delivery usually takes 2-5 working days, depending on your city. Remote areas can take a little longer.

Yes. We deliver anywhere in Pakistan, from big cities to smaller towns, for the same flat Rs 200. Please enter your complete address with your area and a nearby landmark so the rider can find you easily.

We may contact you on the phone number or email you give at checkout to confirm your order and delivery address before dispatch. Please double-check these details when you order, so there are no delays.

Yes. Once your order is dispatched, we share the courier tracking details with you. If you need help, email us at shopthaiseed@gmail.com with your order number and we will check it for you.

Yes, free of charge, as long as it has not been dispatched yet. Email us at shopthaiseed@gmail.com with your order number as soon as possible. Once your order has been dispatched, our normal returns policy applies.

We're sorry if that happens. Email us within 7 days of delivery with your order number and clear photos of the item and the packaging. Once we have checked it, we will send you a replacement free of charge.

Yes, within 7 days of delivery, as long as the bottle is unopened, unused and still sealed in its original packaging. You pay the return delivery cost, and the Rs 200 delivery charge is not refunded. Email us first and we will share the return steps.

For hygiene and safety, we can't accept returns of feeding items that have been opened, used, washed or sterilised – unless they are faulty. That way every family receives a bottle that has never been used before.

Once your return reaches us and has been checked, we send your refund by bank transfer, JazzCash or Easypaisa within 5-7 working days.

It holds 240 ml (8 oz) and is made for babies from 3 months old. It is light too – about 136 g – so it is easy to hold.

Air comes in through a small vent in the base of the bottle instead of through the nipple. Air and milk stay apart, so your baby swallows fewer air bubbles while feeding. That helps reduce gas and makes for calmer feeds.

The nipple is wide, breast-shaped and made of ultra-soft silicone. It is designed to feel familiar and to make switching between breast and bottle easier. Every baby is different, though, so give it a few calm feeds and let your little one get used to it.

PPSU is a premium, lightweight plastic made for baby bottles. Our bottle is BPA-free, heat-resistant for everyday sterilising and shatter-resistant, and it resists odours and stains.

The bottle has only a few parts and a wide neck, so it is easy to brush clean. You can sterilise it in boiling water, a steam steriliser or a microwave steriliser, and it is dishwasher-safe too. Wash and sterilise it before the first use.

As a general guide, replace the nipple every 2-3 months, or sooner at any sign of wear – such as cracks, tears, thinning or a change in shape. Check it before every feed.